Returns & Exchanges
At Almond Surfboards & Designs, we want you to be completely satisfied with your hand-crafted gear. If your purchase isn't quite right, we offer returns and exchanges on unused apparel and accessories within 30 days of delivery.
Return Process
- 1.Check Eligibility
Ensure items are in original, unwashed condition with tags attached; please note that custom surfboards and used hardware are final sale.
- 2.Initiate Your Request
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
- 3.Pack and Ship
Securely package your items in the original mailer, attach the provided shipping label, and drop the package off at any authorized carrier location.
- 4.Receive Refund or Exchange
Once our workshop inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.